Store Policy

Simple. Clear. Built for a smooth ordering experience.

 

At Medals & More, we’re committed to delivering quality medals, badges, and custom metal products with a reliable and transparent process. Please review the information below before placing your order.

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Ordering Options

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We offer two ways to order, depending on your needs:

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•  Online Store (Fast & Easy)

Browse and purchase our range of standard, in-stock products with live pricing and quantity options. These items can be quickly branded using simple customization methods such as dome stickers.

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•  Custom Orders (Made for You)

For fully custom medals, badges, or metal products, each order is quoted and manufactured based on your unique design. These orders require additional time for quoting, design approval, and production.

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Secure Payment Methods

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We provide safe and reliable payment options for your convenience:

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• Visa & Mastercard

• Debit Cards

• PayPal

• Manual EFT (available on request)

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Please note:

• All orders are processed only once payment has cleared

• We do not offer cash on delivery or credit terms

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Returns & Exchanges (Summary)

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Due to the nature of our products, returns and exchanges are limited.

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•  No returns or exchanges unless the item received is damaged or incorrect

•  Any claims must be submitted within 48 hours of delivery

• Photo evidence is required for all claims

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For full details, please refer to our Returns & Exchange Policy.

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Shipping & Delivery

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• We offer nationwide and international delivery using trusted courier partners

• Shipping costs are automatically calculated at checkout based on your location and order size

• Estimated delivery timeframes:

  • Local orders: 5–10 working days

  • International orders: 7–15 working days (depending on destination) 

• A tracking number will be provided once your order has been dispatched​

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Important:

• Delivery times may vary depending on customs processing and courier operations in your country

• Any customs duties, taxes, or import fees are the responsibility of the customer

• Medals & More is not responsible for delays caused by courier services or incorrect shipping details provided at checkout

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