Shipping & Returns

Shipping Policy

At Medals & More, we take pride in delivering quality products that meet our standards and your expectations. Please read our policy carefully before placing your order.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery with photo evidence. We will gladly replace the affected items at no additional cost.

To qualify:

Proof of damage (photo) must be sent to [info@medalsandmore.store]
Item must be unused and in its original packaging
Report must be submitted within the 48-hour window

We reserve the right to decline any replacement request that does not meet these conditions.

Lost or Delayed Packages

We are not responsible for delays or lost parcels caused by the courier or incorrect shipping information provided by the customer. We recommend double-checking your address before placing an order.

⚠️ Custom Orders (Coming Soon)

When custom products become available, those items will be made to order and will not be eligible for returns or exchanges under any circumstances unless the product is defective or printed incorrectly based on the approved design.