Shipping, Returns & Refund Policy

Shipping Policy

 

At Medals & More, we take pride in delivering quality products that meet our standards and your expectations. Please read our policy carefully before placing your order.

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Refunds Policy

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At Medals & More, all products are custom-made to order based on your approved design and specifications.

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For this reason, we do not offer refunds or cancellations once an order has been confirmed and/or production has begun.

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Before production starts, clients are provided with artwork for approval. It is the client’s responsibility to ensure all details are correct at this stage, as the approved design will be used exactly for manufacturing.

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Damaged or Incorrect Items
 

If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery with photo evidence. We will gladly replace the affected items at no additional cost.

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To qualify:

• Proof of damage (photo) must be sent to [info@medalsandmore.store]

• Item must be unused and in its original packaging

• Report must be submitted within the 48-hour window

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Lost or Delayed Packages

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We are not responsible for delays or lost parcels caused by the courier or incorrect shipping information provided by the customer. We recommend double-checking your address before placing an order.

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We reserve the right to decline any replacement request that does not meet these conditions.